At Vibriva, we work to make your order experience simple, reliable, and transparent. This Shipping & Delivery Policy explains how orders are processed and delivered.
Order Processing
Orders are processed after payment has been successfully received and the order information has been verified.
Please allow reasonable processing time before your order is handed over to the shipping carrier.
We will provide shipping information and tracking details when they become available.
Shipping Time
Estimated delivery times may vary depending on your location, shipping carrier, order volume, and other circumstances.
Any delivery timeframe displayed on our website is an estimate and not a guaranteed delivery date unless explicitly stated otherwise.
If a specific shipping timeframe is stated during checkout or on the product page, that timeframe will apply to your order.
Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular product or promotion, the applicable terms will be displayed at the time of purchase.
Order Tracking
Once your order has been shipped, tracking information may be provided by email or through the order information available on our website.
Please allow some time for tracking information to become active after the shipment is handed over to the carrier.
Delivery Delays
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including carrier delays, weather, holidays, customs procedures, incorrect or incomplete delivery information, or other unforeseen events.
If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide appropriate information and available options regarding the delay.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping costs or other applicable charges may apply.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at our customer support email.
We may request your order number, photographs of the package or product, and other information necessary to investigate the issue with the shipping carrier.
International Orders
Unless otherwise stated on the product page or checkout, our shipping information is intended for orders delivered within the United States.
If we later offer shipping to additional countries, applicable shipping terms, costs, customs requirements, and delivery estimates will be displayed at checkout.
Contact Us
If you have questions about your order or delivery, please contact us with your order number and the email address used to place the order.
Email: support@vibriva.com