Last Updated: August 8, 2026
At Vibriva, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with Vibriva, we may collect information such as:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order and purchase information
- Information you provide when contacting customer support
- Information necessary to process and fulfill your order
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Process payments through our payment providers
- Deliver products to you
- Provide order confirmations and shipping updates
- Respond to customer support requests
- Manage returns, refunds, and other order-related requests
- Improve our website, products, and customer experience
- Maintain website security and prevent fraud or misuse
- Comply with applicable legal obligations
We will not use personal information for purposes that are inconsistent with this Privacy Policy or applicable law.
3. Payment Information
Payments may be processed through third-party payment providers.
Vibriva does not need to store your full payment card details on our website when payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, understand website usage, and improve the user experience.
Some third-party services used on our website may also use cookies or similar technologies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Third-Party Service Providers
We may use trusted third-party service providers to help us operate our business, including providers involved in:
- Website hosting
- Payment processing
- Order fulfillment and shipping
- Website analytics
- Security
- Customer support
- Email communications
These providers may have access to information only to the extent reasonably necessary to perform services on our behalf, subject to their applicable terms and privacy practices.
6. Order Fulfillment and Shipping
To fulfill your order, certain information such as your name, shipping address, email address, and order details may need to be shared with fulfillment, shipping, or delivery providers.
This information is used to process and deliver your order.
7. Communications
We may use your contact information to send communications related to your order, including:
- Order confirmations
- Shipping updates
- Delivery information
- Customer service communications
- Information about returns or refunds
If we send promotional communications where applicable, you may have the option to unsubscribe from those communications.
8. Data Security
We take reasonable steps to protect the personal information we maintain against unauthorized access, use, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We also encourage customers to use strong passwords and to avoid sharing account or payment information with unauthorized individuals.
The FTC recommends that businesses collect only information they need, limit access to sensitive information, and use appropriate security measures for the information they retain.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer reasonably required, we may delete or securely dispose of it in accordance with applicable requirements.
10. Your Privacy Choices
Depending on where you live and applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain personal information.
You may also have rights relating to certain marketing communications or other uses of your information.
To make a privacy-related request, contact us using the information below.
11. California Privacy Rights
If applicable to you under California law, you may have additional privacy rights regarding your personal information.
These rights may include the right to know about certain personal information collected about you, request deletion or correction in certain circumstances, and exercise other rights provided by applicable law.
Where required by law, we will provide additional notices and methods for exercising applicable rights.
California’s CCPA framework includes specific notice-at-collection requirements and privacy-rights disclosures for businesses covered by the law.
12. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.
Email: support@vibriva.com