At Vibriva, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us so we can help resolve it.
Returns
We accept eligible return requests for products that are unused, in their original condition, and returned with the original packaging where applicable.
Return requests must be submitted within 15 days of delivery.
To request a return, please contact us with your order number and a brief description of the reason for the return.
Items That May Not Be Eligible for Return
Certain items may not be eligible for return when they have been used, damaged after delivery, or are otherwise not in their original condition.
If a product has been damaged, used improperly, or altered after delivery, we may be unable to approve the return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, if applicable
We will review the information and provide the appropriate resolution.
Return Shipping
For approved returns due to a customer preference or change of mind, the customer may be responsible for return shipping costs unless otherwise stated.
If the return is due to an incorrect, damaged, or defective item attributable to Vibriva or its fulfillment process, we will review the situation and provide appropriate return instructions.
Refunds
Once an approved return is received and inspected, we will determine whether the refund is eligible.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Refund Amount
For an approved return, the eligible purchase amount will be refunded according to the circumstances of the return.
Original shipping charges may not be refundable unless required by applicable law or the return is related to an error, damage, or other issue attributable to us.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
If an order has already been shipped, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.
Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank or payment account.
You may also contact your payment provider, as processing times can vary.
If you still have not received your refund, please contact us with your order number.
Exchanges
At this time, exchanges may not be available for every product or situation.
If you receive a damaged, defective, or incorrect product, please contact us and we will review the available options.
Contact Us
For questions about returns or refunds, please contact us with your order number and the email address used for your purchase.
Email: support@vibriva.com